How can we help?

Email is the fastest way to reach us, and a person reads every message. The docs cover the rest. Whichever you pick, you are talking to the people who build the product.

Email support

Anything about your account, a sandbox that will not start, billing, or a bug. Include your org name and, if it is about a sandbox, its name or ID.

support@remotehost.ai

Documentation

Getting started, the CLI reference, the API, and how sandboxes, snapshots, and billing behave. Most questions are answered here first.

Open the docs

Sales and Enterprise

Procurement, security review, SSO and SCIM, dedicated regions, or a pilot for your team. A person, not a form.

sales@remotehost.ai

by plan

What each plan includes

Every plan gets a human on the other end of the email. Max and up can also call or text. Team and Enterprise move to the front of the queue and get hands-on help with setup.

Starter and Pro$20 and $100/mo
  • Email support for account, billing, and sandbox issues
  • Full documentation and CLI reference
  • Built for the engineer evaluating RemoteHost, or running it alone at scale
Max$200/mo
  • Priority support for long-running agent workloads
  • Help setting up custom base images and repository templates
  • Call or text (650) 899-3390, weekdays 9 to 6 Eastern
Business$100/seat/mo
  • Priority support for production agent workflows
  • Help setting up custom base images and repository templates
  • Org-level billing, limits, and audit log questions handled directly
  • Call or text (650) 899-3390, weekdays 9 to 6 Eastern
EnterpriseCustom
  • Everything in Business
  • Security review and procurement support
  • SSO, SCIM, dedicated regions, and capacity planning with our team

Full plan details are on the pricing page.

common questions

Things people ask us most

Am I billed while a sandbox is sleeping?
No. Usage accrues while a sandbox is running. Put it to sleep and runtime charges stop with it; the snapshot keeps your filesystem and session so you can wake it later.
My sandbox will not start or attach. What should I send you?
The sandbox name or ID, your org, roughly when it happened, and the exact error text. If you were using the CLI, the output of the failing command is the fastest way for us to find it.
Where do I download the CLI and desktop app?
From the Downloads page. The install command puts remote on your path; the desktop app is available there when it ships.
How do I manage seats, billing, or limits for my team?
In the console’s billing page. Pro orgs share one bill, one set of limits, and one place to add or remove people.
Can I bring my own base image?
Pro and Enterprise orgs can publish custom base images and repository templates. Bring the Dockerfile you already have; we can help you turn it into an image.
How do I delete a sandbox, or my account?
Delete a sandbox from the console or with the CLI. Deleting a sandbox removes its snapshot too, so put it to sleep instead if you might come back to it. To close your account, email support@remotehost.ai from the address on the account.
I found a security issue.
Email support@remotehost.ai with “Security” in the subject and we will get back to you directly. Please do not post details publicly until we have.